The following data can be imported into MYcarnegieOS.  Download the Contact Import Template.

Why am I getting an error message when I try to perform
Since we are integrated with your Google Apps account, there are parts of the OS system that rely on the ongoing availability of some Google services.
When a Google service is unavailable or unreachable, you will get a message in OS reading “Google API Service exception“, or something to that effect.
This can happen when interacting with one of the following OS features:

• Login
• Change Password
• Manage Users
• Calendar or Appointments
• To Dos
• Email
• Or any feature that sends out an email from your account.

Google provides an Apps Status Dashboard to monitor service outages or disruption:
Google Apps Status Dashboard

You have a personal Gmail calendar that you would like to see on the same page as your company-related calendar?

Not a problem!

Your OS Calendar is synced with your Google Apps Calendar – so anything you see in your Google calendar, you will also see in the OS Calendar. This includes any Calendars that are ‘shared’ with your OS Google email.

To see your personal calendar in OS, login to your personal calendar and follow the steps in this article:
https://support.google.com/calendar/answer/37082

NOTE: As step 2, enter your company email address (linked to OS). You want to make sure that your email has the highest possible permissions (Make changes AND manage sharing).

Logout and log back into OS. You should now see that calendar in your calendar list!
Check it off in your list as ‘visible’ to see all personal calendar event appear, along with your company-related events.

Upside down videos can happen frequently when recording using an Apple iOS device (e.g. iPhone or iPad).
They can record in any orientation, but if the device is not help ‘right side up’, the video will appear rotated when it’s uploaded to another application.

Taking a Video using the camera button

Hold the device with the ‘Home’ button on the bottom (for vertical):

Hold the device with the ‘Home’ button to the right (for horizontal)

Taking a Video using the volume buttons

The opposite is true: Hold the device with the ‘Home’ button to the left with the camera lens at the back, facing down.

This allows you to start/stop the video using your right index finger.

If your client is trying to access their eWindow from work,  and they are not seeing a Username or Password error, they may be limited by a firewall.  Try having them log in using another computer on another network.

If you received an error message when attempting to add a Yubikey to your account, that Yubikey may have been used previously on another account, which means it may not be valid.

Verify that your Yubikey is valid here 

Unless you have registered for in the webinar add-on, you are able to host up to 25 video participants in your virtual meeting with Zoom.us.

Webinars can host up to 3,000 participants.

If you receive an error when logging into OS, such as the following:

Error occurred while sending a direct message or getting the response.

It’s likely due to a failure to authenticate your Google account.  This could be due to a couple of issues:

• A recent password change
• Google API availability (you can check service status here)

If it’s a recent password or account security setting change, please execute the following steps to resolve:

1. Logout of OS
2. Logout of your Google account
3. Go to your browser settings and clear cache and cookies
   1. Chrome
   2. Firefox
   3. Safari
4. Log back in

This should resolve your Google authentication token.

If you continue to encounter the same problem, please contact your system administrator.